Accessibility

TOK LIFELINE has committed to making it website accessible in accordance with Real Decreto 1112/2018, of September 7, on accessibility of websites and applications for mobile devices in the public sector (hereinafter, Royal Decree 1112/ 2018, of September 7).

This accessibility statement applies to the website https://toklifeline.com/

Compliance Status

This website is partially in accordance with Real Decreto 1112/2018, of September 7, due to the lack of conformity of the aspects indicated below.

Content Not Accessible

The content listed below is not accessible for the following reasons:

Lack of compliance with Real Decreto 1112/2018, of September 7: there could be specific editing errors on some web page, both in HTML content and in final documents, published after September 20, 2018 (date of entry in force of Real Decreto 1112/2018, of September 7). Specifically, there may be errors in those documents that contain graphics, complex tables or in those that were electronically signed before their accessibility review.
Disproportionate burden: does not apply.
The content does not fall within the scope of the applicable legislation: There are office files in PDF or other formats published before September 20, 2018 that do not fully meet all accessibility requirements; Third-party content that is not financed, developed, or under the control of this Ministry may also be in this situation.

Preparation of this accessibility statement

This statement was prepared on May 30, 2023. The method used to prepare the declaration has been a self-assessment carried out by TOK LIFELINE.

Last revision of the statement: May 30, 2023.

Observations and contact information

You can make communications about accessibility requirements (article 10.2.a) of Real Decreto 1112/2018, of September 7) such as:

Report any possible breach by this website.
Convey other content access difficulties.
Formulate any other query or suggestion for improvement related to the accessibility of the website.

Through the following ways:

Email: accesibilidadweb@hacienda.gob.es
Telephones: 900 567 765 – 91 595 80 00
Communications will be received and processed by Subdirección General de Servicios Web, Transparencia y Protección de Datos (Secretaría General Técnica), as the unit responsible for the contents of this website.

You can also request in accessible format information that does not meet the accessibility requirements, either because it is excluded, or because it is exempt due to disproportionate burden; or make a complaint for non-compliance with accessibility requirements.

Application Procedure

Through this procedure, you can initiate a claim to know and oppose the reasons for the rejection of a request for accessible information or complaint, urge the adoption of the appropriate measures in the case of not agreeing with the decision adopted, or expose the reasons why it is considered that the response does not meet the required requirements.

Optional Content

Among others, the following measures are adopted to facilitate accessibility: